Application Maintenance
Outsourced management of business intelligence systems for daily monitoring of data warehouse upload processing, evolutionary maintenance and functional support to end users.
Application Management Service (AMS)
AMS services can be configured according to the specific needs of companies and aim to ensure that business intelligence (BI) systems are always up-to-date and operate with the best possible performance.
Available services include:
Overnight Processing Monitoring:
to ensure the proper functioning of ETL (Extract, Transform, Load) processes for Data Warehouse (DWH) loading, ensuring that data is always up-to-date and ready for analysis.
01
Adaptive and Evolutionary Maintenance:
to update applications ensuring optimal compatibility and performance and intoducing new features in line with business needs.
02
Corrective Maintenance:
to fix bugs and malfunctions to ensure applications run smoothly.
03
Functional Support:
to provides ongoing assistance to end users to ensure effective use of BI tools.
04
Content Support:
to update and develop reports to meet business needs, building on user feedback to improve the content and functionality offered.
05
Access Management:
to manage user entitlements, roles, profiling, and visibility perimeters to ensure that access to data and functionality is appropriate and secure.
06Benefits of AMS
- IT Relief: Reduces the workload of the internal IT team, freeing up resources for strategic activities.
- Centralization of Requests: Centrally manages all application-related requests, improving efficiency and response, including through a ticketing system.
- High IT Service Levels: Ensures optimal performance through agreed service level agreements (SLAs) and key performance indicators (KPIs).
- Improved System Performance: Optimizes overall system performance to ensure that applications are always running and responsive.
In summary, IBIC helps companies manage their business intelligence systems and applications through a comprehensive set of AMS services. This ensures that they are always up to date, operational and adapted to the evolving needs of the organisation.
